Help Center

Need to change or cancel your order? 

All GreenChem orders are processed and shipped within 72 hours after you place your order, sometimes  sooner. Email us immediately at alain@greenchemindustries.com">bgc@greenchemindustries.com and we will do our absolute best to correct the situation.  

Once the order is processed and shipped, the order cannot be cancelled.

Please send us clear photos of the damage to your item, and a detailed description, within 24 hours of delivery to alain@greenchemindustries.com">bcg@greenchemindustries.com and we will replace or repair your piece once it is received and the damage can be assessed.

No worries, we can send it to you! Just contact us at alain@greenchemindustries.com" style="background-color: rgb(255, 255, 255);">bcg@greenchemindustries.com and we’ll resend it to you.

Yes, you may cancel your order. However, canceled orders are subject to a 20% restocking fee.

Yes, you will automatically receive a tracking number as soon as your order is shipped! If not, please email us at alain@greenchemindustries.com" style="background-color: rgb(255, 255, 255);">bcg@greenchemindustries.com with your order # and information.

Yes, we ship worldwide! Some countries may be subject to additional international shipping charges! Please email us at alain@greenchemindustries.com" style="background-color: rgb(255, 255, 255);">bcg@greenchemindustries.com for specific prices and questions. 

At times, the courier takes time to update their Shipping Portal but rest assured that if you have received a tracking #, the item has shipped out. Normally, courier will update the shipping portal at that time it arrives to its next destination.

All of your information is protected by SSL, meaning that your information is encrypted and can't be stolen when it's sent across the internet. It's the same type of encryption used by banks. 

We work with one of the leading global payment providers – PayPal. PayPal is Level 1 PCI certified (the highest level attainable), and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

Your card is charged immediately after you make your purchase. For security reasons and the length of time it takes to produce each item, we cannot hold pending charges in our system and charge you when the item ships. See our Refund Policy to learn more about when we issue refunds.